There seems to be some confusion about the proper way to use Facebook and other social media outlets from a business standpoint.
I’m sure a lot of small business owners over the last couple of years have heard an earful of “You have to be on Facebook, you’ve got to be on Twitter” which results in a trot to the laptop, a few keystrokes, and BAM, a social media profile is made.
But now what? What happens after you’ve created the profiles? The name of the game here is “social media engagement”, meaning that if you find potential customers who want to talk with your brand it is up to you to represent the brand and foster that dialogue.
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